Frequently Asked Questions

How do I apply for a Discount Labels account?

There are several ways to apply for an account. You can register by clicking here or you can call a phone agent to receive information and pricing.Call 800 995-9500 or email marketing@discountlabels.com to setup an account today.

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Will I receive unwanted emails?

You may request at any time that you do not want to receive promotional email from Discount Labels. Occasionally we like to send out emails to our customers with updates and/or promotions. However, we understand that such email can be bothersome to some customers so we let you decide whether or not you receive email contact from us.

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What is the order minimum?

Because of our proprietary presses, we are able to offer very low minimums. You can order as few as 50 Extended Life Durable Decals, 250 Weatherproof Labels or 500 Standard Labels.

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Do I have to complete a Credit Application?

No. Once you are qualified as a print distributor, we will set you up with an open account of $2000.

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How do I contact Customer Service?

You may contact us at any time by using the Contact Us link that appears at the top of each page or via email at info@discountlabels.com.

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Other questions?

If you need technical assistance or have questions that are not answered above, please call 877 422-5425.

What do I do if I forget my password?

If you forget your password, you may request a new one using our automated password assistant.

Just click here, submit your registered e-mail address, and we will e-mail you a random, generated password and send that new password to your registered e-mail address.

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How do I contact customer service?

You may contact us at any time by using our online customer service form. Use the "Contact Us" link that appears on every page.

If you need additional assistance with your online order, please call 1-800-995-9500.

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What is the difference between flat and standard business cards?

Flat printed business cards are produced using a very high-quality printing process, which produces crisp, clear results. The ink is absorbed into the card stock creating a smooth finish that is flat to the touch. There is no texture or height to the ink.

Standard printing, also known as "thermography" or "raised" printing, is a process in which a powder resin is dusted over the wet ink and then melted, causing a raised print surface. Thermography produces a raised appearance throughout the printed piece.

Both cards are produced using an offset printing process.

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Do I have to complete a Credit Application?

No. Once you are qualified as a print distributor, we will set you up with an open account of $2000. Terms are NET 30.

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Can I request label samples?

Absolutely! We offer label samples and marketing support to all of our distributors. Email us at Marketing@DiscountLabels.com for free samples and to see how we can help you increase your label sales.

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Can I print an invoice from the website?

Yes – Click the link from the distributor home page marked “Order Status / Tracking / Invoices”. You will be able to search for the invoice you need. Then, click the invoice number from the list and it will download a PDF to your PC.

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Will I receive unwanted emails?

You may request, at any time, that you do not want to receive promotional email from Discount Labels.

Occasionally we like to send out emails to our customers with updates and/or promotions. However, we understand that such email can be bothersome to some customers so we let you decide whether or not you receive email contact from us.

If you wish to be removed from our notification list, follow these steps:

1. Go to your Account Maintenance screen.

2. Under the "Update Your Email Preferences" section, uncheck the "Please send me notices of special offers and promotions via email" checkbox.

3. Click "Update Email Preferences" to apply the change.

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Customized Product Disclaimer

You are ordering a customized product.

As a customer of our site, it is important for you to remember that you are ordering a customized product. This means that the images and type you place on your product will be printed exactly as you specify them. Therefore, it is important that you double check these elements for accuracy before submitting an order.

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Can I try your site out without being obligated to buy?

Absolutely! In fact we invite you to try our site out. There is no obligation on your part until you actually submit your order.

If you are not sure that you can find what you looking for, trying making some test products with our site. There is no obligation on your part. If you like what you see and choose to purchase something, just register with us and submit your order.

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Can I convert a quote to an order through the website?

Yes – This is the newest feature to the website. Click the “Active quotes” link from the distributor home page. This will bring up a list of all of your active quotes. You will be able to click the “Place Order” link and submit this quote as an order.

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Which file type should I submit for a custom label order?

We are able to accept many file types. We prefer to receive EPS (Encapsulated PostScript) files, but will also accept PDF (Portable Document Format) files. See our Artwork Guidelines for additional information.

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Can I ship my order internationally?

Yes, we currently ship to the United States, Canada, and the following U.S. territories:

Puerto Rico

Guam, U.S. Virgin Islands

American Somoa

Northern Mariana Islands

We can ship anywhere in the world. Please call 1-800-995-9500 with any questions.

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How do I check the status of my order?

Information about an orders layout, order status, and a host of other information is available on the Reorders and Order Status page, which is available to all registered users.

To access this information simply follow these steps:

1. Click the link from the distributor home page marked Order Status / Tracking / Invoices screen.

2. Then, select the appropriate order or item from the list to view the information for that order.

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How will my order ship?

Catalog orders ship via our Expedite program. The shipping method will be an overnight service, but you will only pay UPS published ground rates.

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